WhatsApp Automation Setup for South African Businesses
Respond faster. Capture leads. Automate customer conversations.
Rekisa helps businesses set up WhatsApp automation using Chatfuel. We create automated conversations that answer common questions, collect customer information, qualify enquiries and connect customers with your team when they need human assistance.
Whether you receive sales enquiries, booking requests or customer support questions, we help you build a WhatsApp system around your business.
Implemented by RekisaPowered by ChatfuelBuilt for South African Businesses
Are WhatsApp Enquiries Taking Too Much of Your Time?
Customers expect businesses to respond quickly. But when your team is busy, enquiries can go unanswered, follow-ups can be missed and employees can spend hours repeating the same information.
Rekisa helps businesses reduce these manual tasks through WhatsApp customer service automation.
Customers wait too long for replies
Solution: Automate initial responses
Staff repeatedly answer the same questions
Solution: Create automated FAQ conversations
Potential customers disappear after enquiring
Solution: Configure appropriate follow-up workflows
Sales teams receive incomplete enquiries
Solution: Collect and qualify customer information
Conversations are difficult to manage
Solution: Route enquiries and provide human handover
Businesses struggle to track enquiries
Solution: Connect lead capture with available reporting tools
See How WhatsApp Automation Works
See how a business can use WhatsApp to respond to a customer, collect enquiry details and hand the conversation to the right team member.
What Can You Automate on WhatsApp?
Rekisa configures WhatsApp automation around the conversations your business handles every day — from lead capture and automated follow-up to support questions and human handover.
Automated Customer Replies
Respond to common enquiries without requiring an employee to type every response.
StandardWhatsApp Lead Capture
Collect customer details and enquiry information.
StandardLead Qualification
Ask questions that help identify customer requirements.
StandardCustomer Support Automation
Answer frequently asked service, pricing or product questions.
StandardHuman Handover
Transfer conversations to team members when necessary.
StandardAutomated Follow-Ups
Configure permitted reminders and follow-up messages.
Advanced configuration · Meta rules applyAppointment Requests
Help customers request bookings or appointments.
Advanced configurationCustomer Segmentation
Organise contacts based on their interests or enquiry status.
Advanced configurationCRM & Lead Integration
Connect enquiries to supported CRMs or lead-management tools.
May need extra softwareWhatsApp Broadcasts
Send permitted messages to appropriately opted-in customers.
May need extra software · Meta rules applyWhatsApp Automation for Different Types of Businesses
Choose a business type to see how WhatsApp customer support and lead capture can work.
How Rekisa Sets Up Your WhatsApp Automation
- Step 1
Understand Your Business
We discuss your customer enquiries, challenges and what you want to automate.
- Step 2
Design Your WhatsApp Journey
We map the questions, replies, lead capture, qualification and handover process.
- Step 3
Build Your Automation
We configure the agreed workflows using Chatfuel and connect the supported systems included in your package.
- Step 4
Test and Launch
We test the customer experience and prepare the automation for use.
- Step 5
Review and Improve
We assess the initial setup and identify opportunities for improvement, according to your support agreement.
WhatsApp Automation Implementation Pricing
The cost of WhatsApp automation depends on what your business needs, the complexity of the conversations and the systems that must be connected. Rekisa offers implementation and support options based on your requirements.
Done-for-You WhatsApp Automation Setup
Rekisa plans, builds, tests and launches a working WhatsApp automation for your enquiries.
- WhatsApp automation planning and customer journey mapping
- Chatfuel flow setup for your agreed use case
- Automated replies and FAQ conversations
- Lead capture and basic qualification questions
- Human handover path to your team
- Testing and launch support
Ongoing monthly management, advanced CRM integrations and custom API work are quoted separately.
Done-with-You Automation Enablement
For teams that want to build and own the automation themselves, with Rekisa guiding the setup.
- Strategy and customer journey guidance
- Chatfuel setup and flow-structure guidance
- Lead capture and FAQ guidance
- Monthly review session and recommendations
- Training to manage and update the flow
Rekisa does not build the automation for you on this option.
Prefer to do it yourself? and manage your own setup, billing and optimisation.
More Than a WhatsApp Chatbot. A Better Way to Manage Customer Enquiries.
Rekisa helps South African businesses build practical digital systems for customer communication, sales and growth. Our approach combines experience in digital marketing, eCommerce, CRM systems and automation.
We don't simply install a chatbot. We help businesses design the conversations, information capture and follow-up processes needed to support their customers.
- 1Experience across digital marketing, eCommerce, CRM systems and automation
- 2We design the conversations, information capture and follow-up — not just the bot
- 3Practical, scoped implementation for South African SMEs
- 4Implemented by Rekisa on Chatfuel, a dedicated WhatsApp automation platform
What clients say about working with Rekisa
These testimonials relate to other Rekisa services, as labelled — not to WhatsApp automation specifically.
“I can confidently recommend Rekisa to any organisation seeking a knowledgeable, dependable, and results-oriented e-commerce and strategy partner.”
“Rekisa provided exceptional support in enhancing our sales and marketing outreach. Their expertise in building campaigns through Apollo allowed us to efficiently reach potential customers at scale.”
“Their structured, data-driven approach to sales and marketing has helped us move towards a more professional and scalable business development process.”
Frequently Asked Questions About WhatsApp Automation
WhatsApp automation allows businesses to respond to customer messages, answer common questions, collect enquiry information and manage conversations through automated workflows. Rekisa sets up these systems using Chatfuel.
Costs depend on the implementation requirements, automation complexity and additional integrations. Rekisa's done-for-you WhatsApp automation setup starts from R10,850 once-off. Chatfuel subscriptions and applicable WhatsApp messaging charges are billed separately.
Yes. Rekisa provides WhatsApp automation implementation services, including planning customer conversations, configuring Chatfuel workflows, capturing leads and establishing human handover processes.
Not necessarily. Whether an existing number can be used depends on its current WhatsApp configuration and the supported connection method. Rekisa assesses this during implementation planning.
Yes. The system can ask customers for their details and requirements, then store or transfer that information to supported systems configured as part of the implementation.
Yes, where a supported integration is available. The integration requirements depend on the CRM and the agreed project scope.
Yes. Automated workflows can include options for customers to request human assistance or for conversations to be transferred to a team member.
Yes, within WhatsApp's applicable messaging rules. Some follow-ups require approved message templates, appropriate customer consent and additional messaging charges.
Yes. WhatsApp can support customer conversations originating from advertising, subject to each platform's supported features and the implementation configuration.
Implementation time depends on the workflows, integrations, business requirements and required approvals. Rekisa confirms the expected timeline after reviewing the project.
Chatfuel is the technology platform used for implementation. Its subscription and applicable WhatsApp usage charges are separate from Rekisa's service fee unless a quotation explicitly states otherwise.
No. Automation can improve the consistency of customer responses and lead handling, but sales outcomes depend on customer demand, the offer and the business's sales process.
Request a WhatsApp Automation Quote
Tell us about your business and what you want to automate. Rekisa will review your requirements and recommend an appropriate implementation approach.